Terms & Conditions

At kimisonweb.com, we are committed to make your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions.

At kimisonweb.com, we are not able to amend orders that have been paid successfully. Please ensure that item, colour, size, quantity and address are correct before making full payment.

1. Shipping

We are using Poslaju Malaysia. Destination within Peninsular Malaysia is RM6 for first 500g and RM3 for next 250g. Sabah/Sarawak is RM12 for first 500g and RM4 for next 250g.

 

Please ensure that your shipping address location has someone in during working day as PosLaju requires signature upon delivery If not, they will drop the parcel at the nearest Poslaju Office and you need to collect it yourself there.

We post all orders within 24hours after order and payment received. Pos Laju Malaysia makes deliveries Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).

Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers (Pos Laju or Malaysian Registered Mail) and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.

2. Price and Shipping Rates are subject to change without notice but changes will not affect orders that have already been accepted.

 

3. Return Policy

 

Item CAN be returned back to us if:

1. The item received has Manufacturing Defect which is caused by us only.

2. The item received is incorrect product

3. The item is received within 7 days after the item is shipped only.

 

Item CANNOT be returned back to us if:

1. The item received has Color Problem which is wrongly chosen by customer.

2. The item received has Size Problem which is wrongly chosen by customer.

3. The item received does not fulfill customer's quality expectation.

4. The item received is not exactly the same from the picture.

 

Conditions:

  1. The item must be UNWORN, UNWASHED, UNALTERED
  2. The item must be returned with the plastic
  3. The item must be returned as the condition during received

 

Cost

There is a restocking fee of 10% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit coupon worth RM90.  Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us.

 

Store Credit

Money will not be credited back.  Store Credit Coupon Code can be used on your next purchase and valid for 1 year.  You can use this Coupon by entering the code into the voucher box upon Check Out. Essentially store credit codes and voucher codes are used in the same way. 

 

How To return

Kindly email kimisonweb@gmail.com with the Order No and Reason of return.

Once we receive the returned item, we will process your request within 5 business days and the Store Credit would be issued. Email notification will be sent to you once the store credit has been issued.

 

Again, please note that store credit is only granted once returned items have been deemed to be unworn and in original condition.

kimisonweb.com reserves the right for final decision and alter this policy at any time.  

* Items are 100% in new and good condition. Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. We portray all items as accurately as possible. Kimisonweb.com is not liable for our items purchased from a third party merchant.

4. Product Care

Buyers are advised to hand wash all items purchased by using mild detergent and cool water (unless otherwise stated on the product care page). All items should not be dried under direct sunlight. Buyers are advised to iron all items at low to medium heat. Items that are of chiffon, silk or satin material to be steam ironed or ironed with a piece of cloth between iron and item of clothing.